User Agreement

This User Agreement (hereinafter referred to as the «Agreement»), in accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation, is a public offer addressed to any Buyer wishing to purchase tickets for events through the Agent’s website.

The Offer governs the terms for purchasing and returning Tickets, as well as the rights and obligations arising in this regard for the Agent and the Buyer. Before purchasing Tickets through the website, the Buyer must read the terms of this Offer. If the Buyer does not fully accept the terms of this Offer, the Buyer must not purchase Tickets for events through the Agent’s website.

Main terms used in this Agreement:

«Website» — an Internet website, «Concierge Website» — a website owned by the Agent, located on the Internet, intended for booking and purchasing Tickets for events.

«Agent» — цирк-цветной-бульвар.рф, acting as a concierge website that provides services for booking, selling and delivering Tickets for an event.

«Event» — an entertainment event, a circus performance.

«Organizer» — a legal entity or individual entrepreneur holding the event.

«Ticket» — a strict reporting document confirming the conclusion of an agreement between the Organizer and the Buyer, giving the Buyer the right to attend the event.

«Buyer» — an individual with full legal capacity who has visited the Website, accepted the terms of this Agreement and placed an Order for the purchase of a Ticket indicated on the Agent’s website.

«Acceptance» — the Buyer’s full and unconditional acceptance and confirmation of the terms of this Agreement in full and without exceptions.

«Order» — a properly completed request by the Buyer to purchase a Ticket selected on the Website. When placing an order on the Website, the Buyer sees the total price, which includes

«Agreement Price» — the nominal value of the Ticket and the Agent’s service fee.

1. General provisions.


This Agreement regulates the relations arising between the Agent, who is the rights holder of the Website on the Internet, and the Buyer. In accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), this Agreement is a public offer. This Agreement is considered concluded from the moment of its Acceptance by the Buyer. The Parties recognize the placement of an order offered for sale on the Website as Acceptance, namely: the Buyer accepts this Agreement by filling out a special Order form located on the Agent’s website and by reading the terms of the User Agreement and accepting its terms. The Buyer thereby confirms their unconditional consent to the terms of this Agreement, the terms of their amendment and supplementation, as well as the terms of the Agent’s Privacy Policy. Before accepting this Agreement, the Buyer must make sure that all terms of this Agreement are clear to them and that they accept them unconditionally and in full. The provisions of the Civil Code of the Russian Federation, as well as the Law of the Russian Federation «On Consumer Rights Protection» dated 07.02.1992 No. 2300-1, Resolution of the Government of the Russian Federation dated 27.09.2007 No. 612 (as amended on 04.10.2012) «On Approval of the Rules for the Sale of Goods by Remote Means», and other current regulatory legal acts of the Russian Federation apply to the relationship between the Buyer and the Agent. The Agent reserves the right to amend this Agreement, and therefore the Buyer undertakes to regularly monitor the relevant changes independently. This Agreement, as well as all notices and declarations of intent executed or made remotely through Internet communication channels, are recognized by the parties as properly made in written form.



2. Subject of the Agreement.


2.1. The subject of this Agreement is the provision of services for informing the Buyer about events being held, as well as services for ordering, processing, purchasing and delivering tickets for them through the Website.



3. Placing an order and selling Tickets.


3.1. To place an order and purchase Tickets, the Buyer must perform the following actions on the Agent’s website: select the date and time of the event; select seats (from those available) and the number of Tickets on the seating chart presented on the Agent’s website, or by price, then add the selected Tickets to the «Cart»; check that the displayed Ticket data matches the previously made selection; enter the Buyer’s details, namely: name, email address, phone number, check that the displayed Price payable matches the previously entered data, and agree to the terms of this Agreement by clicking the «Place order» button.


3.2. Certain categories of tickets may be posted on the Agent’s website that are available only in electronic or non-electronic form. Information about the ticket type is displayed on the seating chart during booking (after specifying the row, seat and cost). When booking non-electronic tickets, the Agent will try to make the process of receiving tickets as convenient as possible for the Buyer.


3.3. The Agent reserves the right to move booked and paid tickets several seats to the left or right within the same row and sector, without changing the ticket price category.


3.4. After completing the order placement procedure, the Buyer pays the Order Agreement Price in cash (if delivery is possible and agreed upon) or by bank card online.


3.5. After the Buyer pays for the Ticket(s) by bank card online, the Buyer receives confirmation of the purchase and payment of the Order, as well as electronic tickets by email; when booking non-electronic tickets (information about the ticket type is indicated when selecting it on the seating chart), the operator calls the Buyer back and agrees on the method of receiving the tickets (delivery, collection before the performance).


3.6. The Ticket booking service is considered properly provided by the Agent and accepted by the Buyer: — when paying by bank card online, at the moment the Buyer pays the Price, which includes the Service Fee and the Nominal Ticket Price; — when paying cash to the courier, at the moment the courier arrives at the Ticket delivery location at the time specified by the Buyer, for the Price, which includes the Service Fee, Delivery and the Nominal Ticket Price,


3.7. Ticket delivery services are considered properly provided at the moment the courier arrives at the Ticket delivery location and at the time specified by the Buyer. The Buyer’s absence at the specified Ticket delivery location does not affect recognition of the Ticket delivery service as properly provided.


3.8. The Buyer has no right to demand that the Agent refund the cost of the Ticket delivery service after it has been properly provided in accordance with the terms of this Agreement.


3.9. The Agent has the right to unilaterally refuse to fulfill the Order without explaining the reasons, notifying the Buyer by phone or email specified by the Buyer in the Order, provided that the Buyer is refunded the full amount received from them for this Order without payment of any penalties (interest for use of another’s funds, fines, penalties, damages, lost profits, etc.). If the Buyer did not make payment before the Agent refused the Order, the Seller is not obliged to pay the Buyer any penalties (fines, penalties, damages, lost profits, etc.).


3.10. The risk of loss of tickets after they are received by the Buyer fully passes to the Buyer. Non-electronic tickets cannot be restored or duplicated.



4. Order payment terms.


4.1. The Buyer pays for the Order using one of the following payment methods: — cash to the courier upon receipt of the order; — payment by bank card on the Website during Order placement. At the same time, the Buyer is notified on the Agent’s Website and agrees that a commission is charged when paying for the Order.


4.2. All settlements between the Parties are made in Russian rubles.


4.3. The price is indicated on the website when the Buyer places the Order.


4.3. The Buyer is deemed to have properly fulfilled their obligations to pay for the Order at the moment the funds are credited to the Agent’s bank account or to the account of the online payment aggregator used by the Agent.


4.4. The Buyer confirms and agrees that if the Order is not paid, it is subject to Cancellation.



5. Refund procedure and conditions.


5.1. If a visitor refuses to attend an entertainment event held by a performing arts organization at the initiative of the Spectator, the Buyer has the right, when returning tickets: — no later than ten days before the date of the entertainment event, to receive 100 percent of the ticket price back; — less than ten days, but no later than five days before the date of the entertainment event, to receive 50 percent of the ticket price back; — less than five days, but no later than three days before the date of the entertainment event, to receive 30 percent of the ticket price back. — less than three days before the date of the entertainment event, tickets are non-refundable. Exceptions are illness or death of close relatives (supporting documents will be required).


5.2. When returning non-electronic tickets, the Buyer returns the tickets independently or with the help of the Agent (if the Agent has such possibility), at the Buyer’s own expense.


5.3. In case of cancellation, replacement or postponement of the Event, Tickets must be returned to the Agent.


5.4. If the Buyer refuses the tickets at the time of their delivery, the delivery cost is non-refundable.



6. Order delivery.


6.1. The possibility of Ticket Delivery and the cost of the service are agreed with the Agent additionally.


6.2. To avoid cases of fraud, as well as to fulfill the obligations undertaken, when handing over a prepaid Order, the person delivering the Order has the right to request an identity document from the Buyer.


6.3. Delivery delays are possible in the event of unforeseen circumstances that occurred through no fault of the Agent.



7. The Agent has the right to:


7.1. Cancel any placed Order in accordance with clause 3.9 of this Agreement.


7.2. Refuse to provide services to the Buyer in the future if the Buyer fails to comply with any clause of the Offer.


7.3. Temporarily suspend the operation of the Website for technical, technological or other reasons — for the period required to eliminate such reasons, with or without prior notice to the Buyer.


7.4. The Agent has the right at any time to change the Website interface, its content, any or all assortment of Tickets, content, modify or supplement the scripts, software and other objects used or stored on the website, and any server applications, with or without prior notice.



8. The Agent is obliged to:


8.1. Provide the Buyer with complete and sufficient information in accordance with legal requirements about the event, the Organizer, the Agent and the services provided by the Agent under this Agreement, as well as instructions for ordering, paying for and receiving the Ticket (electronic or non-electronic).


8.2. Guarantee confidentiality regarding the Buyer’s data in accordance with the Privacy Policy posted on the Website.


8.3. Not use the Buyer’s personal data for sending advertising information, spam, etc.



9. The Buyer is obliged to:


9.1. When choosing a ticket payment method, the Buyer must independently read the rules for using the relevant payment method, as well as the refund conditions.


9.2. If necessary, independently verify from open sources information about the Nominal Ticket Price for the Event when purchasing Tickets from the Agent.


9.3. Carefully read all terms of this Agreement and accept them when purchasing a Ticket.


9.4. When placing an order, provide the necessary correct, accurate and complete information. The Buyer is responsible for minor children in whose interests they purchase Tickets. The Buyer must read the Event age restrictions. The Buyer bears full responsibility for such persons and agrees that a minor child, as well as the Buyer themselves, may be refused admission to the Event in case of violation of the established age restrictions.


9.5. The Buyer acknowledges that they have no claims against the Agent for an incorrectly independently completed Order through the Client Interface, since the Buyer did not verify its correctness during placement.


9.6. Not post, publish, transmit or distribute messages that may be criminal in nature or cause any harm to the Agent’s Website.


9.7. Not take actions aimed at causing harm to the software or hardware part of the Website (distribution of virus programs, server hacking, etc.).


9.8. Notify the Agent of any situations known to the Buyer that pose a potential threat to the safe functioning of the Website.



10. Consents, guarantees and liability of the parties.


10.1. The Agent is not liable for the consequences of applying, using or not using the information received on the Website, for any possible discrepancy between the results obtained when using the Website and the Buyer’s expectations; for any damage to the Buyer’s equipment or software resulting from use of the Website; or for the inability to use the Website for any reason.


10.2. The Agent is not liable to the Buyer or third parties for damage, losses or expenses arising in connection with the use or non-use of the Website, including lost profits.


10.3. The Agent is not liable for non-performance or improper performance by the Organizer of its obligations to provide accurate and timely information about events or for the proper and timely holding of events.


10.4. The Agent is not liable for the Event held by the Organizer not meeting the Buyer’s expectations and subjective assessment. Advice and recommendations provided to the Buyer, including by third parties, cannot be considered guarantees and do not entail obligations for the Parties.


10.5. The Buyer agrees not to reproduce, repeat or copy, sell or resell, or use for any commercial purposes any parts of the Website, use of services or access to them, except in cases where such permission has been given to the Buyer in writing by the Agent.


10.6. The Buyer agrees not to adapt, modify or create derivative works from any elements of the Website content, except for personal, non-commercial purposes. Any other use of the Website content is possible only with the Agent’s prior written consent.


10.7. The Buyer must use the Website exclusively for lawful purposes and in such a way as not to violate the rights of other Buyers, restrict or prevent other people’s access to and use of the Website.


10.8. The Buyer bears full responsibility under the current legislation of the Russian Federation for unlawful actions with bank cards or other payment instruments aimed at placing and paying for an order.


10.9. In accordance with the provisions of Federal Law No. 152-FZ «On Personal Data» dated July 27, 2006, the processing of personal data is permitted without the consent of the personal data subject if such processing is necessary for the performance of a contract to which the personal data subject is a party, beneficiary or guarantor, as well as for concluding a contract at the initiative of the personal data subject under which the personal data subject will be a beneficiary or guarantor. The Buyer acknowledges and agrees that any personal data of the Buyer specified by the latter during the Order placement process, namely: surname, first name, patronymic, gender, contact phone number, city, delivery address and email address, are transferred to the Agent for the performance of the contract concluded under the terms of this Agreement, to which the Buyer is a party. Processing of the Buyer’s personal data is carried out in accordance with the legislation of the Russian Federation. The Buyer confirms their consent to the Seller and grants the Seller the right to process the Buyer’s personal data in connection with the sale of Tickets to the Buyer, as well as in connection with the provision of services to the Buyer stipulated by this Agreement.


10.10. Processing of personal data includes collection, systematization, accumulation, storage, clarification (updating, modification), sorting, use, depersonalization, blocking and destruction. The Agent processes personal data using automation tools.


10.11. The Buyer agrees that the Website may contain links to third-party websites. These links are provided solely for informational purposes. The Agent, being the Website Owner, does not control and is not responsible for their use, content, privacy provisions or security of such websites, including, among other things, any opinions or statements expressed on third-party websites.


10.12. The Agent is not responsible for the Buyer’s improper familiarization with the terms of this Agreement.


10.13. Disputes arising during the performance of the Agreement concluded under the terms of this Offer are resolved through a claims procedure. A claim must be submitted to the Agent in writing at the Agent’s address with documents substantiating the claims attached, no later than 3 (three) calendar days from the moment the reason for the dispute arises. The received claim is reviewed by the Agent within 10 (ten) business days from the moment of its receipt. If disputes and disagreements between the Parties cannot be resolved through negotiations, they shall be resolved in the manner prescribed by law.


10.14. The Parties are not liable if non-performance or improper performance of the terms of the Agreement is caused by force majeure circumstances that arose against the will and desire of the parties and which they could not prevent, avoid or foresee.



11. Intellectual property.


11.1. All objects posted on the website, including design elements, text, graphic images, illustrations, videos, scripts, programs, music, sounds and other objects protected in accordance with Part 4 of the Civil Code of the Russian Federation (hereinafter referred to as the Content), are intellectual property and objects of exclusive rights of the Agent and other rights holders. All rights to the Content are protected in accordance with the legislation of the Russian Federation and are subject to protection.


11.2. The Buyer confirms that they understand that the Content may not be copied (reproduced), processed, distributed, displayed, published, downloaded, transmitted, sold or otherwise used in whole or in part without the prior permission of the Agent and the rights holder, except in cases where the rights holder has expressly given consent for free use of the Content by any person.


11.3. This Agreement does not grant the Buyer any exclusive rights to intellectual property posted on the Website.


11.4. No provisions of this Agreement grant the Buyer the right to use the Agent’s company name, domain names or other distinctive signs of the Website.


11.5. The Buyer is liable to the Agent for violation of intellectual property rights posted on the Website and undertakes to compensate the Agent for any losses, as well as court costs and other expenses that the Agent may incur as a result of the Buyer’s violation of this section of the Agreement.



12. Final provisions.


12.1. This Agreement enters into force from the moment of its Acceptance by the Buyer and is concluded for an indefinite period. This Agreement may be terminated at any time at the initiative of the Website owner.


12.2. The provisions of the current legislation of the Russian Federation apply to the relationship between the Buyer and the Agent.


12.3. Recognition by a court of any provision of the Agreement as invalid or unenforceable does not entail invalidity or unenforceability of other provisions of the Agreement or the Agreement as a whole.


12.4. If the Buyer disagrees with this Agreement or its updates, the Buyer must stop using the Website and inform the Agent thereof.